- Right to Return and Exchange: All our customers are guaranteed the right to return and exchange products. This policy applies to all products listed on our store.
- Eligibility: Products are eligible for return or exchange if they are in their original condition and packaging.
- Return Period: Returns must be made within three (3) days and exchanges within seven (7) days from the date of purchase.
- Process: Please contact us through our "Contact Us" page or by phone to request a return or exchange.
- Instructions: For returns or exchanges, send us a photo of the product along with the city, address, and order number. This applies if the product is faulty, defective, or not as described.
- Refunds: Full refunds will be issued if the received product is entirely different from the description on our website.
- Limitations: We are not responsible for any product expectations not mentioned on the product page of our website.
- Fees: A fee of 30% or a minimum of 25 MAD will be deducted if the customer simply changes their mind and the product has no defects or issues.
